Session on 26 November 2019 14:45 UTC - View on timetable
Médecins Sans Frontières (MSF) Norway was awarded EMCC ISMCP GOLD accreditation for their Mentoring Programme in July 2017. The 2019 Impact Evaluation Report is now published!
MSF is an international, independent, medical humanitarian organisation delivering emergency aid to people affected by armed conflict, epidemics, natural disasters and exclusion from healthcare. It offers assistance to people based on need, irrespective of race, religion, gender or political affiliation. MSF has over 40,000 employees, providing medical aid in over 70 countries.
The Mentoring & Coaching Hub offers tailor-made development initiatives to support the development of managers and teams in the field and HQ. The MSF mission is to: “support MSF projects by offering Mentoring and Coaching to staff worldwide, enhancing their personal and professional leadership”.
MSF offers mentoring to first time co-ordinators. Mentees are paired with a mentor with significant experience in the position to help support and develop them. These confidential relationships generate deep learning and the transformations the mentee desires. In 2017, MSF were awarded a gold ISMCP for the Operation Centre Brussels Mentoring Programme and a Bespoke EQA for the Mentoring Workshop where mentors are trained before being matched with their mentee. ‘Accrediting our programme with EMCC has provided us with the opportunity to globally benchmark our programme against international standards…’
The MSF programme has developed from ‘small and beautiful for 4 years, then a rapid growth, and now further expansion and consolidation’. The team strives constantly to increase access to the mentoring programme for potential mentees across the organisation, whilst continually monitoring and developing the quality of the mentoring relationships. Most of the MSF mentoring relationships are virtual/online ones, as colleagues are working in more than 70 countries throughout the world. We are constantly developing our programme to identify new mentors, provide better induction and training to both mentees and mentors, and to allow the mentee/mentor to select each other. In order to do this, we are now in a significant phase of digitization, and we are developing all of this in-house.
Holly Bennett is the Evaluation and Capitalisation Manager of the Mentoring and Coaching Hub of Médecins Sans Frontières based in Norway. She is currently completing her Post Graduate certificate in Coaching and Mentoring at Sheffield Hallam University in the UK. She is responsible for the creation of a routine process for the monitoring and evaluation of both Mentoring and Coaching activities, mapping existing network partnerships and investigating new potential partnerships, locating know-how/innovation possibilities in the field of mentoring and coaching design, management, support to stakeholders, monitoring, and evaluation.